COACHING, SKILLS DEVELOPMENT, & MENTORSHIPS

FOR CUSTOMER SUCCESS

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    CSM COACH EXISTS TO HELP YOU DEVELOP THE SKILL SET YOU NEED TO SUCCEED IN CUSTOMER SUCCESS.

    Whether you’re a first time customer success manager or a seasoned chief customer officer, we’re here to help you strengthen your skills and strategies to be an amazing customer success professional.

    YOUR COACHING SESSION CAN BE TAILORED TO WHATEVER IS TOP OF MIND FOR YOU.
    HERE ARE SOME RECOMMENDED AREAS OF FOCUS

    CUSTOMER SUCCESS MANAGER

    • Getting help from other  departments
    • How to manage escalated      accounts   
    • New / changed leadership
    • Renewals management
    • Getting results without  authority

    MID-LEVEL / DIR. OF CUSTOMER SUCCESS

    • Team structure
    • Hiring Customer Success  Managers
    • Employee motivation
    • Playbook creation
    • Escalated accounts        programs
    • Voice of the customer  programs

    SENIOR-LEVEL / VP OF CUSTOMER SUCCESS

    • Team alignment
    • Compensation structures
    • First 90-day plan (new      leadership)
    • Metrics
    • Tooling & Technology

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