COACHING, SKILLS DEVELOPMENT, & MENTORSHIPS
FOR CUSTOMER SUCCESS
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CSM COACH EXISTS TO HELP YOU DEVELOP THE SKILL SET YOU NEED TO SUCCEED IN CUSTOMER SUCCESS.
Whether you’re a first time customer success manager or a seasoned chief customer officer, we’re here to help you strengthen your skills and strategies to be an amazing customer success professional.
YOUR COACHING SESSION CAN BE TAILORED TO WHATEVER IS TOP OF MIND FOR YOU.
HERE ARE SOME RECOMMENDED AREAS OF FOCUS
CUSTOMER SUCCESS MANAGER
- Getting help from other departments
- How to manage escalated accounts
- New / changed leadership
- Renewals management
- Getting results without authority
MID-LEVEL / DIR. OF CUSTOMER SUCCESS
- Team structure
- Hiring Customer Success Managers
- Employee motivation
- Playbook creation
- Escalated accounts programs
- Voice of the customer programs
SENIOR-LEVEL / VP OF CUSTOMER SUCCESS
- Team alignment
- Compensation structures
- First 90-day plan (new leadership)
- Metrics
- Tooling & Technology