"I’ve been in Customer Success in one form or another for over 22 years. My passion for all things customer has led me to developing customer strategies and operations for telecom companies like IDACOMM and SaaS software companies like Saba, Oracle, Host Analytics, and Bluenose. That same passion for helping customers extends to helping customer-facing professionals; and now I’m coaching and mentoring professionals just like you. I have been fortunate to have worked with many different customer types across many different companies and technologies that has enabled me to gain the expertise and knowledge to share it."