Nerding Out to Usage Data for Customer Success
Your product’s usage data is the most powerful data source that a Customer Success professional can leverage. The data can tell you a plethora of things, from which accounts might be showing signs of churn, to which end users might require training to which features are succeeding or failing. While powerful, usage data can be […]
Read MoreHow To Create Reason Codes For Your NPS® Program
This post by Keri Keeling first appeared on MindTouch’s blog as a guest blog article. It is reprinted on the Bluenose Blog with permission. I recently participated in a fantastic conversational webinar with Aaron Fulkerson of MindTouch where we discussed how to set up and scale a Net Promoter Score® program. During that discussion, we touched on setting up […]
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